Delivery
UK Delivery
We are currentlyexperniencing an isue where the delivery estimates shown at checkout may not be accurate.Ffor the most relable timelines, please refer tothe following
UK Standard*
2 -3 business days
85.95 (free for orders over ￡100)
UK Next Day Delivery
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Collect in Store
4 business days
85.95 (free for orders over £100)
*Delwveres to certain postcodes can take longer,this wl berefected at checkout. The following postcodes are afeted HS1-HS9, KW5-KWI7,PA41-61, TR21-25,ZE1-ZE3,ZE-ALL
For deliveries to Jersey and Guernsey, please select the stated area in the country drop-down menu.
Delivery may be delaved due to situations bevond our control for example adyerse weather conditions or increase in demand
Most ofour UK orders are sent with DPD, and we also partner wth DH. Your dispatch emal wllcontain the carerused and tracking detas for your convenience
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they may still be dispatched and subsequently returned to Harrods by DHL
International Delivery
We are curently expenencing an issuewhere the delvery estimates shown at checkout maynot be accurate. Forthe mostrelabletimenes, please referto thefolowing
USA
4 - 6 business days
$30
Hong Kong3 - 5 business days
HK$240
Middle East
3 - 6 business days
Delivery charge will be calculated at checkout
Europe
3 - 6 business days
€25
Rest ofthe World
Up to 7 business days
Delivery charge will be calculated at checkout
International orders will be sent by DHL
Please note, delivery may be delayed due to situaions beyond our control, for example adverse weather conditions or increase in demand
Delveres to Turkey,Cananylslands, Ukraine,Rusia, Belarus, Afghanistan, Noth Korea, Democratic Republic ofCongo, Mal Niger and Somalla are curenty suspended
How can ltrack my order?
Online OrdersWe will emallyou when your order has been dispatched with a link to track your order. You can also track your order using our tracking portal
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Which products cannot be shipped outside the UK?
There re curent restrictions on shiping Beauty, Grooming,food and Wine products,as wellas Hampers,outside ofthe Uk. This istisubjecto change.When shopoing onlin
..select your delivery destination to show only the
items that can be shipped to you.
Are local taxes and duties included in the product price?
To make worldwide shipping easy, we have included duties and taxes in the product price where possible
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Ifvou select the DAP option Delivery at Place) which is tvpically avallable outsidle ofthe destiations listed above,the price you pay to Harrods will exclude all relevant import duties and sales taxes. As the recipient ofthe orderyoumustinstcead peavthiesedtesand taxesdrectiy tour camerto releaseyour onderfiom Oustoms Aswe are unableto advise ouonthe exact ostforthetaxesand duieserecommend contactireyourloca ustomsoffce or tax authority before placing a DAP orde
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Products
Does MINOX Boutique sell authentic items?
MINOX boutique is an authorised retailer for all brands present on the website and in our boutique in Oxford, UK. We guarantee 100% of our products are authentic.
How do I know if an item is in stock?
All the available stock will display on the product page, while some of the brands we only allow to sell in-store due to the agreement with the brands. We are unable to predict if an item will be restocked, you can add your desired product to the ‘wishlist’ and we will inform you once the item is back in stock.
What do I do if I receive a faulty item?
Our quality control department will guarantee all items will be checked and verified before shipping. If you have received a defective item, please email info@minoxboutique.co.uk at your first convenience, specifying the order number, and item code, along with photos and security tags in order to assess the defect.
Please note that items that have been damaged because of normal wear and tear, improper use or by accident, are not considered defective items.
How can I receive promotions?
Please join our rewards program and subscribe to our newsletter to receive emails about all the latest trends, new arrivals, exclusive offers and promotions.
Why is the promotional code not applicable to my purchase?
The promotion code is valid for a certain amount of time and date and it cannot be used in conjunction with one another code. MINOX Boutique reserves the right to end promotions or change its terms and conditions at any time.
Returns
What is your returns policy?
We accept returns or exchanges within 14 days of the items being delivered in their original condition. Please view detail on the Return page.
Can I check my return status?
You can check the status of your return by using the tracking number found in the return instruction. Once we receive your return, please allow 3 to 7 days to process by our warehouse, and you will receive a refund/return confirmation email.
When will I receive my refund?
Once our warehouse received and verified the returned items. We will send a return confirmation email and it may take up to 10 days for the refund to be shown on your account, due to bank processing time.
What are the shipment costs for a return?
We offer free returns from the UK whilst return shipping cost from outside of the UK will depend on the shipping country and we do not refund import duty/VAT.
Orders
How do I make an order?
Shopping at minoxboutique.co.uk is easy:
First of all, we strongly suggest you register with us to keep all of your orders on track and easy to return or exchange. Use the brands or categories link to the product you would like to view, and it will tell you about the size and stock. Click add to the shopping cart, and view your bag to make any changes.
Then, fill in the address and select the payment method you would use to complete your order.
Can I place an order without registering?
Yes you can make a purchase without registering, however we strongly suggest you register with us to track your order and review past purchases.
Is my personal information kept private?
We take data protection seriously, your information will only be shared with third parties where they abide by applicable data protection legislation.
How do I create an account?
You can create a new account by clicking on my account, located in the upper right corner of the page. Clicking the respected area to fill in the requested information, such as name, email address and create a password. You can change your personal information at any time, this information is confidential and will not be shared to thrid parties.
Where can I view the status of my order?
You can log into your account to view the order status.
When will my order be shipped?
Ready-to-ship items will be shipped within 1-2 business days (Monday to Friday, except bank holidays) following the order’s completion. During sales or special promotions, processing times may take longer.
You can find more information about the expected delivery here.
Can I add an item to an already completed order?
Unfortunately, we can not add items to a completed order. You can send us an email to discuss more.
Contact form
In-Store/Online Order: info@minoxboutique.co.uk
Business and Press: admin@minoxboutique.co.uk
Job opportunity: career@minoxboutique.com
01865437419