Return Policy
RETURN POLICY
If you are not completely satisfied with the goods you have received, we accept refunds if returned within 15 days of delivery.
To be eligible for a return or exchange, items should be returned unused, unworn and in the same condition, you received them in. We will not accept any returns if there are signs that the item has been worn/washed and is not in a resalable condition.
Products must still have their original packaging with their respective brand and MINOX tags still attached.
Please do not remove the MINOX tag unless you are 100% satisfied with your order. In doing so our return conditions will be void and we will be unable to refund your order.
Please note all the home collection products (such as hand washing, candles, wall plate, diffuser, coaster, or any other ceramic products.) is non-refundable and non-exchangeable.
TERMS AND CONDITIONS OF RETURN
The customer is kindly invited to carefully follow the return policy of minoxboutique.com, briefly summed up below.
Item(s) can be returned only for the following reasons: refund and color/size exchange.
Item(s) must be returned in its(their) original conditions, neatly packed, and with the return tag still attached.
The returned item(s) should have not been worn, washed, or altered. The shoes’ soles must be returned in perfect condition and should not show any use signs.
Item(s) must be returned with its (their) original tag, wrapping, and other accessories (dustbag and covers, etc.) received in the box. Shoes and accessories
must be returned in their original packaging that should not be damaged or altered or used as the packing box for shipment.
In case of a defective item, or an incorrect item following a mistake attributed to minoxboutique.co.uk, the customer is kindly asked to follow the same return instructions. Also, the customer is asked to attach detailed pictures proving the defect or the mistake. In these cases, shipping costs and duty and tax fees will be at the expense of minoxboutique.co.uk.
Returns will have to be packed in the same box sent by minoxboutique.co.uk and should have a copy of the invoice inside.
RETURNING YOUR ITEM
UK returns are via our shipping provider DHL.
To return an item or order please to our Returns Centre fill in the Order number and related E-mail address and finish the request form, we will send you a DHL return label by E-mail if we approve the request.
For any international returns, please email info@minoxboutique.co.uk and we will send you the return label in due course.
Print off the returns label and attach it to the box your order shipped in and deposit it at a DHL Service Point. To find your nearest DHL Service Point please follow this link. https://parcel.dhl.co.uk/dhl-service-point/find-your-nearest/
Or ring DHL 08442480844 in the UK to arrange a collection at your convenience time.
All returns must use the shipping label MINOX has provided. Failure to comply will result in your refund request being rejected.
Once we have received your order it will be inspected to ensure it meets all our returns criteria. It will normally take about 10 working days.
Once approved, we will send you an email to notify you of your refund. Funds will be refunded to your original method of payment.
Please be aware that there may be delays to funds being released into your account. This is due to varying process times by banks and payment providers.
For returns outside of the UK, please contact our customer service info@minoxboutique.co.uk for more information.
Please note that we are unable to refund any shipping costs and import duty and tax if the orders are from out of the UK.
Latest update: 18th of December 2022
